Last Updated: October 10, 2026
These Billing & Credits Terms apply to subscriptions, credits and other paid features of the Service provided by Moodio Inc. (“Moodio,” “we,” “us” or “our”). They form part of our Terms of Service (“ToS”) and replace our Subscription & Credit Terms and Refund Policy. Capitalized terms not defined here have the meanings in the ToS. Mandatory law and the order of priority in the ToS apply; a signed enterprise or other services agreement controls to the extent of a conflict for the services it covers.
The checkout page identifies the price, billing period, credit allocation, included features and applicable purchase conditions. Review that information before confirming a purchase. Free-plan Output may be used commercially subject to the ToS and carries a Moodio watermark, which you may not remove unless the Service expressly permits it. Moodio's rights to display and promote eligible free-plan Output, including otherwise private Output, apply only within the definition, acceptance, consent and other limits in Section 5.5 of the ToS. Paid-plan Output may be used commercially subject to applicable law, cleared rights and provider restrictions; Moodio branding watermarks do not apply, but required provenance and AI labels may remain. Enterprise rights are governed by the signed agreement. No plan licenses underlying rights in Library Content, guarantees copyright protection or clears third-party rights.
Credits may be purchased through subscription plans, one-time credit packs or, where offered, a one-time payment of an amount you choose. For a chosen amount, the credit quantity is calculated at the conversion rate shown before payment, subject to the disclosed minimum and maximum.
You must provide accurate payment information and a valid payment method and authorize the charges you agree to at checkout. Individual payments are processed through Stripe; enterprise billing may be separately agreed. Payment providers may apply their own terms and privacy notices. A Workspace owner is responsible for fees for the Workspace and its members unless a signed agreement or billing arrangement states otherwise. You are responsible for charges arising from use you authorize, subject to the ToS and applicable law. If payment fails, we may restrict paid access until payment is resolved; any retries remain subject to your authorization and applicable law.
To the extent permitted by law, we may restrict account access while a chargeback or payment dispute is pending. This does not limit your right to dispute an unauthorized charge or exercise a statutory payment remedy.
Displayed prices exclude applicable taxes unless expressly stated otherwise or required by law. Applicable taxes not included in the displayed price will be calculated and clearly displayed at checkout before you confirm payment. You are responsible for applicable taxes associated with your purchase, other than taxes imposed on Moodio’s net income.
Unless canceled before the end of the applicable billing period, your subscription will automatically renew for the applicable renewal period at the price then applicable to your plan, subject to any notice or consent required by applicable law. By affirmatively consenting to the auto-renewal terms at checkout, you authorize us to charge your payment method for each renewal. You may cancel through your online subscription or billing settings. Cancellation stops future renewal charges and takes effect at the end of your current paid period, unless otherwise disclosed or required by law. Except as required by applicable law or otherwise stated in these Terms or at the time of purchase, fees already paid are non-refundable.
We will provide a confirmation that you can retain describing the subscription, renewal and cancellation terms. We will send a reminder before a free trial expires, and send renewal, promotional-price expiration and price-change notices where required by law. Free trials, promotional offers and any conversion to a paid subscription apply only on the terms clearly disclosed and accepted when offered. You may also cancel by emailing support@moodio.art; email is not a prerequisite to using the online cancellation function.
On ordinary cancellation, paid features stay available until the end of the current paid billing period, subject to access restrictions under the ToS; your account then reverts to the free tier. Cancellation does not itself expire or forfeit purchased prepaid credits. Remaining purchased prepaid credits stay available for use in eligible credit-based features, subject to their disclosed purchase conditions and lawful access restrictions under the ToS. Subscription and promotional credits remain subject to their separately disclosed expiration and rollover conditions. Cancellation does not accelerate an otherwise applicable credit expiration. The termination and refund rules in Section 6 remain applicable.
Certain features require credits. Purchased prepaid credits, subscription credits and promotional credits may have different conditions. Purchased prepaid credits currently have no expiration. We may introduce expiration periods, including monthly expiration for subscription allocations, for future credit purchases or future renewal allocations. Any expiration, rollover, allocation or transfer conditions must be clearly disclosed before the applicable purchase or renewal, or before you accept a promotional credit offer. A newly introduced expiration date does not apply to credits already acquired without one. Canceling a subscription or account inactivity does not, by itself, cause purchased prepaid credits to expire or be forfeited; lawful termination and forfeiture under the ToS remain applicable. Failed, canceled or blocked-generation rules must be disclosed through pricing information or the relevant feature before use. Changes to contractual credit rights or conditions follow the notice and acceptance mechanism in Section 1.6 of the ToS and Section 7 below, as applicable, together with any notice or consent required by law. Credits have no cash value and are non-transferable except as expressly permitted by Moodio or required by law. Except as provided in Section 6, the ToS or applicable law, unused credits do not entitle you to a cash refund.
Credits consumed for a generation that fails because of a Moodio system error, rather than a content-policy violation, are automatically returned to your credit balance, not paid as cash. A successfully completed generation is not refundable merely because you are dissatisfied with its result, subject to applicable law and any expressly agreed remedy.
The number of credits required may vary by feature, model, resolution, duration, other usage parameters or upstream provider pricing. Applicable credit-consumption rates and billing methods are described on our pricing or credit information pages. We may update published numeric credit-consumption rates prospectively, including as upstream prices change. Such numeric rate updates do not, by themselves, amend the ToS or these Terms or trigger the email and in-product acceptance procedure for contract amendments; any notice, consent or other requirements of applicable law still apply. Changes to purchase prices or conversion rates do not alter credit quantities already purchased. For models with variable charges, the pricing or credit information pages describe the billing method, the principal factors affecting the charge and the possibility of variation. The billing method and variation information are available on those pages before use, and you can view each generation's actual charge in your usage records. The charge is calculated using the rates and billing method disclosed when you authorize the generation. We will not retroactively change a completed charge or impose an undisclosed charge.
Every Agent generation requires your confirmation. Review the proposed action and the applicable published credit rates or billing method before authorizing it. For variable-charge models, your confirmation authorizes the charge calculated under that disclosed billing method; the actual charge is shown in your usage records. Third-party tools that you independently connect may impose separate charges under their own terms; Moodio does not authorize undisclosed third-party purchases or commitments on your behalf.
We will provide clear and conspicuous notice of a subscription price increase, including the new price, effective date and cancellation instructions, in a form you can retain, no less than 7 days and no more than 30 days before the increase takes effect. The increase takes effect at the start of the future billing period specified in the notice, subject to any additional notice, different timing or consent required by applicable law. You may cancel before the increase takes effect. We will not retroactively change a completed purchase price or a paid subscription period. You may request an upgrade or downgrade at any time. A downgrade takes effect at the start of your next billing period, subject to law or a signed enterprise agreement. Upgrade pricing, timing, proration and the treatment of existing credits will be disclosed before you confirm the change.
We may add, modify, substitute, deprecate, retire or remove a model, model version or feature, provided that the Service continues to provide substantially similar overall functionality. Retirement or substitution of a particular model or feature does not by itself constitute discontinuation of a paid Service or trigger a refund if substantially similar overall functionality remains available. This does not limit a refund or other remedy required by law or a signed agreement.
Cancellation ordinarily stops future renewal charges and does not entitle you to a prorated refund for the current paid period or unused credits, except as required by law or expressly stated in the ToS, these Terms or the purchase terms. We may grant additional refunds in our discretion; doing so does not create an entitlement to future discretionary refunds. Nothing here limits any nonwaivable cancellation, refund or withdrawal right.
If Moodio discontinues a paid Service or terminates your account without cause, we will refund prepaid subscription fees for the unused period on a prorated basis and unused purchased prepaid credits, excluding promotional credits. If Moodio terminates for your breach, fees are non-refundable and unused subscription, purchased and promotional credits may be forfeited, to the extent permitted by law and any applicable signed agreement.
Account deletion, termination and cancellation are addressed in the ToS. When requesting account deletion, also cancel any subscription or instruct us to cancel it so that future renewal charges stop. Send refund requests and billing questions to support@moodio.art with your account email and a description of the issue. We may request information reasonably needed to verify the purchase and assess the request; no contractual reporting deadline here limits statutory rights, payment disputes or remedies. Approved cash refunds are issued to the original payment method, with processing times depending on the payment provider, unless law or an agreed arrangement requires another method.
Changes to these Terms follow the notice and acceptance mechanism in Section 1.6 of the ToS. Material changes will be notified by email and in-product notice requiring affirmative acceptance before further use; applicable billing notices and consent requirements also apply. Updates only to published numeric credit-consumption rates under Section 4 implement the disclosed pricing mechanism and do not, by themselves, amend these Terms or trigger that email and in-product acceptance procedure. Changes to contractual rights or conditions, including expiration or forfeiture, remain subject to the contract-change mechanism. Subscription price increases remain subject to Section 5. To the extent permitted by law, continued use after the notified effective date may constitute acceptance of other changes. Accrued rights and completed charges are not changed retroactively.
Governing law and disputes are governed by Section 14 of the ToS, which applies to users worldwide, subject to its stated exceptions, mandatory local law, applicable Regional Addenda within their stated scope and any controlling signed enterprise or other services agreement.
Moodio Inc. | 8 The Green, Ste R, Dover, DE 19901 | support@moodio.art | https://moodio.art